A blame culture manifests when employees pass responsibility to others for their mistakes. The blame culture is reinforced when there is a fear of accountability and trust is in short supply, so motives are questioned for all activity.
For instance, surfacing of mistakes leads to dismissal, shaming in front of peers, and cost of the mistake being taken from pay.
This causes a couple of big issues
- Improvements do not occur as the mistakes are often hidden or minimised so become invisible. How can you improve what you are unaware of?
- Customers and clients receive a less than optimum service, become price sensitive and may look for another supplier. Can you afford to loose valued customers and clients?
Here are some possible solutions: